FAQ

PERSONALISATION

How can I personalise my Defqon.1 tickets?

  1. An e-mail will be sent on 14 April 2018 by our official partner Paylogic containing a special link that takes you to the personalisation page. Please not that the e-mails are sent out in batches, so we can't tell you a specific time on which you will receive your e-mail.
  2. Here you need to log in with your Q-dance account. It’s also possible to create one if you don’t have a Q-dance account yet.
  3. Personalise your Defqon.1 ticket.
  4. After successfully personalising your ticket, you will receive an e-mail containing your Defqon.1 ticket which grants you access to the festival. 
  5. If you've also ordered tickets for your friends, then you can invite them to the personalisation page by clicking on the ‘invite’ button. Remember that everyone needs to personalise their tickets in order to gain access to Defqon.1 Weekend Festival. 

 

How can I personalise my ticket(s) if I have booked a Travel & Stay Packages?

  1. Open the confirmation e-mail you’ve received after placing your order. Click on the COMPLETE YOUR ORDER button in the e-mail and download your ticket vouchers.
  2. The ticket vouchers contain a personal coupon code. Go to defqon1.com/vouchershop to claim your purchased ticket. Each individual has to do so, so make sure you send each friend his/her own ticket voucher (if you’ve purchased packages for multiple people).
  3. After claiming your ticket, you will receive another confirmation by e-mail. On 14 April, you get the opportunity to personalise your Defqon.1 tickets. Only after successfully personalising your ticket, you will receive a Defqon.1 ticket that grants you access to the festival. If you’ve claimed your ticket in the voucher shop after April 14, you can directly enter the personalisation process. 
  4. PLEASE NOTE: if you and your friends do not claim your ticket voucher(s) you can’t personalise your ticket and won’t receive your entrance ticket. Each person is a main booker, when it comes to the personalisation process, which means you can’t invite your friends during the process.

 

Am I obligated to personalise my Defqon.1 ticket?

Yes, for the first time ever you will need to personalise your Defqon.1 tickets in order to gain access to the festival. Personalising is possible from 14 April 2018. 

 

What are the consequences of personalising Defqon.1 tickets?

Personalising tickets helps us getting as many Defqon.1 tickets as possible to our true fans instead of black market traders trying to make a profit. 
 

I have registered myself for the Defqon.1 pre-sale, but I didn’t receive a confirmation mail containing a code and link. 

Everyone who registers should receive a confirmation mail. Please check your spambox if you can’t find yours. In case you didn’t receive one, please send an e-mail to info@q-dance.com so we can check it out for you. Please note that if you registered for a Travel & Stay Package, you will receive a code and link on 24 February 2018. 

 

I didn’t register for the Defqon.1 pre-sale, is it still possible to order tickets?

Yes, you can still order your Defqon.1 tickets during the regular ticket sales.

 

What types of Defqon.1 tickets are there?

There are multiple types of Defqon.1 tickets available: Weekend Tickets, Saturday Tickets and Sunday Tickets. All types are also available as Premium Tickets. 

 

How many tickets can I order?

You can order up to four Weekend, Saturday and Sunday Tickets with a maximum of eight tickets in total per order (combinations are possible). The maximum amount of Travel & Stay Packages depends on your accommodation. For more info please check out travel.defqon1.com.

 

Is it still possible to sell my Defqon.1 ticket if I can’t go anymore?

Yes, this is possible. There are two options for you to do so:

  1. If you want to sell your ticket to a friend or someone you know, you can use the ‘Ticket Transfer’ option to transfer your ticket to someone else. The buyer will need to create a Q-dance account. 
  2. Sell your ticket at Ticketswap. Ticketswap is our official partner and makes use of “Secureswap”. With Secureswap, each sold ticket gets a brand-new barcode to make sure no ticket can be sold twice. The ticket will also be registered on the buyer’s name. Keep in mind that the buyer will still need to create a Q-dance account. 

 

How much does a ticket cost?

Check out our ‘Tickets’ page to see all info.

 

What are the different payment methods?

Maestro, Mastercard, Visa, iDeal, ING Homepay, Bancontact/Mr. Cash, Carte Bancaire and Sofortuberweising.

 

What is a Premium Ticket?

Premium Tickets are new at Defqon.1 this year. Check out the perks:

  • Access to the Premium Decks at the RED, BLUE & BLACK, including:
    - Premium flush toilets
    - Premium bars
    - The best view to witness POWER HOUR, The Endshow & The Closing Ceremony at the RED
    - The best view to witness The Gathering at the BLUE & BLACK
  • Free Locker
  • Fast lane at each Defqon.1 entrance 

REGULAR TICKET SALES

When do Defqon.1’s regular ticket sales start?

The regular ticket sales start 24 March 2018 at Defqon1.com. The Travel & Stay sale starts 17 March 2018 at travel.defqon1.com.

 

Will I immediately receive a ticket after payment?

No, after a successful payment you will receive a confirmation mail. In the case of ordering a Travel & Stay Package, a ticket voucher will be sent to you. Both won’t grant you access to Defqon.1, but it does mean that you are guaranteed of a ticket. Only after successfully personalising your Defqon.1 ticket, you will receive your entrance ticket. 

 

How can I order Defqon.1 tickets during the regular ticket sales?

1.     Go to Defqon1.com.

2.     Select your preferred ticket(s).

3.     Create a Q-dance account during the ordering process. 

4.     Complete your payment.

5.     After a successful payment, you will receive an e-mail confirming your order. This is NOT your Defqon.1 ticket and it also doesn’t grant you access to the festival, but it does mean that you are guaranteed of a ticket. You will receive your Defqon.1 ticket after completing your Defqon.1 ticket personalisation.

 

PRE-SALE

How can I order tickets during the pre-sale?

You can only order tickets during the pre-sale if you've registered for this between 14 February and 23 February. It's not possible to register for the pre-sale anymore. If you have registered successfully, you should have received an e-mail containing your personal link for the Defqon.1 pre-sale on 3 March 2018.

 

How do I order my ticket(s) after registering for Defqon.1?

After a successful registration, you will receive a confirmation e-mail. On 3 March 2018 you will receive an e-mail containing your personal code and link. Secure both well, as you’ll need these when the pre-sale starts.

The Defqon.1 pre-sale kicks off at 3 March 2018. You will receive an e-mail containing you personal code, link and information about the whole process before the start of the pre-sale. 

  • Click on the personal link that you’ve received, enter your personal code and order your tickets. If you’ve registered for a Travel & Stay Package, you’ll receive an e-mail containing your personal buy link on 24 February between 14:00 and 20:00 (CET).
  • After a successful payment, you will receive an e-mail confirming your order. This is NOT your Defqon.1 ticket and it also doesn’t grant you access to the festival, but it does mean that your ticket is guaranteed. You will receive your Defqon.1 ticket after completing your Defqon.1 ticket personalisation. 
  • Personalising your Defqon.1 ticket is possible from 14 April 2018. On that day, you will receive an e-mail from our official partner Paylogic containing a link to the personalisation page.  
  • After successfully personalising your Defqon.1 ticket, you will receive your ticket in your mailbox. This ticket grants you access to the festival. 

 

How do I order Travel & Stay Packages after registering for Defqon.1?

After a successful registration, you will receive a confirmation mail.  

The Travel & Stay pre-sale kicked off at 24 February. On that day, an e-mail has been sent to you containing your personal buy link (between 14:00 and 20:00 CET). The earlier you’ve registered, the earlier you will receive a code, so make sure to register as soon as possible!

  • Click on the link and order your desired Travel & Stay Package.
  • You will receive a confirmation e-mail after a successful payment containing your ticket vouchers. Please note that these vouchers don’t count as tickets and that they won’t grant you access to the festival or Camping Ground. 
  • The ticket vouchers contain a personal link. Click on the link to claim your purchased tickets. Each individual has to do so, so make sure you sent the link to your friends so they can claim their tickets (if you’ve purchased packages for multiple people).
  • After claiming your tickets, you will receive another confirmation by e-mail. On 14 April, you get the opportunity to personalise your Defqon.1 tickets. Only after successfully personalising your tickets, you will receive a Defqon.1 ticket that grants you access to the festival.

 

When will I receive my personal registration code and link?

You will receive a confirmation e-mail containing your personal code and link on 3 March 2018. You will also be able to look up your personal code and link in your Q-dance account. Travel & Stay Package codes and links will be sent on 24 February between 14:00 and 20:00 (CET). 

 

Does the moment of registration matter?

Ticket pre-sale: no, everyone who registers for Defqon.1 tickets will receive a code and link. The moment of registration doesn’t matter in this case. 

Travel & Stay: Yes, the sooner your register, the better. Those who registered early will receive their codes first, increasing their chances of ordering a desired package. 

 

When can I order my Defqon.1 tickets?

Ticket sales start 24 March 2018 at Defqon1.com, Travel & Stay Packages are available from 17 March 2018 at travel.defqon1.com. The Defqon.1 ticket pre-sale started at 3 March 2018. The Travel & Stay pre-sale kicked off at 24 February 2018. 

 

TICKETS

Can I still sell my tickets after I’ve personalised them?

Yes, this is possible after April 17. There are two options for you to do so:

  1. If you want to sell your ticket to a friend or someone you know, you can use the ‘Ticket Transfer’ option to transfer your ticket to someone else. The buyer will need to create a Q-dance account. 
  2. Sell your ticket at Ticketswap. Ticketswap is our official partner and makes use of ‘Secureswap’. With Secureswap, each sold ticket gets a brand-new barcode to make sure no ticket can be sold twice. The ticket will also be registered on the buyer’s name. Keep in mind that the buyer will still need to create a Q-dance account. 

 

Can I also purchase a parking ticket when ordering Defqon.1 tickets?

It’s not possible to purchase parking tickets and other sub-tickets such as NS train combinations and shuttle bus tickets during the start of the ticket sales. These tickets will be available in a different web store after personalising your Defqon.1 ticket. More information will be send to you by e-mail.

 

Are e-lockers available again this year?

Yes, just like last year, multiple e-lockers will be available at the Camping Ground and Festival Ground. E-lockers can be ordered after successfully personalising your Defqon.1 ticket.

Festival:

Medium day locker: online: €7 - on site: €9 | height 25 cm, width 30 cm, depth 50 cm

Large day locker: online: €9 - on site: €11 | height 35 cm, width 30 cm, depth 50 cm

 

Camping:

Weekend medium: online €18 - on site: €20 | height 25 cm, width 30 cm, depth 50 cm

Weekend large: online €23 - on site: €25 | height 35 cm, width 30 cm, depth 50 cm

Weekend XXL: online €29 - on site: €30 | height 35 cm, width 60 cm, depth 50 cm

 

Is it possible to upgrade or alter my Defqon.1 ticket?

No sorry, this isn’t possible. You can sell your ticket of course and buy a different type at Ticketswap. 

 

Can I cancel or sell my Defqon.1 ticket back to you if I decide not to go anymore?

It is never possible to cancel your ticket or to sell your ticket back to us, so please consider if you’re really able to visit Defqon.1 before purchasing one. 

 

What are you doing against black market traders?

By making our visitors personalise their tickets, we make it a lot harder for black market traders to sell their tickets. The only way possible to safely sell or buy your Defqon.1 tickets is by making use of our partner Ticketswap. We strongly advice you not to buy tickets from other online portals. Besides that, we’re constantly on the look out for illegal ticket sellers.

 

I’ve received a confirmation e-mail after successfully paying for my Defqon.1 tickets. When will I receive my tickets?

This confirmation e-mail shows your complete order and provides you with information about the personalisation process. Only after a successful personalisation of your Defqon.1 ticket (possible from 14 April 2018), you will receive your Defqon.1 tickets which grants you access to the festival.

 

Is it possible to order Defqon.1 tickets for my friends?

Yes, this is possible. Please make sure that you have your friends’ personal information by hand, as this is necessary in order to complete the payment. Each friend has to personalise his/her ticket before receiving a Defqon.1 Ticket. 

 

Will security check names upon entering Defqon.1 now that all tickets have been personalised?

It’s possible that security will check the identities of the visitors, no matter the age. Make sure that your ticket has your name on it to avoid disappointment.

Q-DANCE ACCOUNT

What is a Q-dance account?

A Q-dance account gives you access to the world of Q-dance. You won’t just use it to purchase your Q-dance tickets from now on, but you also receive loads of member benefits such as access to exclusive content, event pre-sales and the chance to win unique prizes. Besides that, a Q-dance account is your ticket to our brand-new digital platform. More information will be available later, we’ll keep you posted!

 

Why do I need a Q-dance account?

A Q-dance account is required to order your Defqon.1 tickets, as well as tickets for all future Q-dance events. 

 

What are the perks of having a Q-dance account?

  • Access to member-only pre-sales for our events
  • You’ll be the first to check out exclusive Q-dance content
  • As a member, you will receive the complete Q-dance member treatment, including many benefits as a reward for your dedication. 
  • Q-dance members always get the chance to win amazing prizes

…And loads more! We have a lot in store for those with a Q-dance account in the future, so don’t miss out. 


How can i create a Q-dance account?

At the moment it’s only possible to create a Q-dance account by registering for Defqon.1 at registration.q-dance.com. In the future it will also be possible to create a Q-dance account without registering for a certain event. More information about the Q-dance account will be available later.

I would like to order a Defqon.1 ticket, but I don’t want to create a Q-dance account.

To make sure that our dedicated fans get the opportunity to order Defqon.1 tickets, everyone who wants to be part of the festival is required to create a Q-dance account. You can read all about the perks of having a Q-dance account above.

 

I didn’t receive a confirmation e-mail.

It’s possible that your confirmation e-mail ended up in your spambox. If it’s not there, please send an e-mail to info@q-dance.com so we can check it out. 

 

Will I always need a Q-dance account to order my tickets from now on?

Yes, a Q-dance account is required to order your tickets for future Q-dance events from now on. 

 

What will you do with my personal information?

Privacy is very important for us. Please check our terms and conditions concerning privacy. For questions, please send an e-mail to info@q-dance.com.

 

Can I change my personal information after creating a Q-dance account?

Yes, you can change your information by logging in at registration.q-dance.com.

 

I’ve lost access to my Q-dance account.

Please go to registration.q-dance.com and ask for a new password. 

 

Can I also order tickets for my friends using my Q-dance account?

Yes, this is possible. A Q-dance account allows you to easily order tickets for you and your friends. Keep in mind that your friends will need to personalise their Defqon.1 tickets. 

 

Do I have to pay to get a Q-dance account?

No, creating a Q-dance account is completely free. Enjoy!

 

TRAVEL & STAY PACKAGES

What are Travel & Stay Packages?

Travel & Stay Packages are packages that include accommodation and Defqon.1 tickets. Check out all options at travel.defqon1.com.

 

When does the Travel & Stay sale start?

The Travel & Stay sale starts at 17 March 2018. The Defqon.1 Travel & Stay pre-sale started on 24 February 2018.

 

How do I order Travel & Stay Packages after registering for the Defqon.1 pre-sale?

After a successful registration, you will receive a confirmation mail.  

The Travel & Stay pre-sale kicked off at 24 February. On that day, an e-mail will be sent to you containing your personal buy link (between 14:00 and 20:00 CET). The earlier you’ve registered, the earlier you will receive a code, so make sure to register as soon as possible!

  • Click on the link and order your desired Travel & Stay Package.
  • You will receive a confirmation e-mail after a successful payment containing your ticket vouchers. Please note that these vouchers don’t count as tickets and that they won’t grant you access to the festival or Camping Ground. 
  • The ticket vouchers contain a personal link. Click on the link to claim your purchased tickets. Each individual has to do so, so make sure you sent the link to your friends so they can claim their tickets (if you’ve purchased packages for multiple people).
  • After claiming your tickets, you will receive another confirmation by e-mail. On 14 April, you get the opportunity to personalise your Defqon.1 tickets. Only after successfully personalising your tickets, you will receive a Defqon.1 ticket that grants you access to the festival.

 

How can I personalise my Defqon.1 tickets?

An e-mail will be sent on 14 April 2018 by our official partner Paylogic containing a special link that takes you to the personalisation page. If you’ve ordered a Travel & Stay Package, you’ll first need to cash in your vouchers before you can personalise your ticket.

 

Is it possible to book an accommodation even though I’m with less people than than the advised amount?

Yes, that is possible. For instance, you can book a 5-person tipi even though you are just with four people (including four tickets). During the booking process, a fee will be charged for the empty bed. 

 

Can me and my friends pay separately?

No sorry, this isn’t possible. The total amount for the package(s) you’ve ordered needs to be paid at once. Make sure that you have enough money on your bank account when ordering your Travel & Stay Package.

 

Are there any additional costs when ordering a Travel & Stay Package?

No, all service and transaction fees are included in the price. Some accommodations do require a deposit, which you will get back upon checking out. This will be made clear on your booking confirmation.  

 

What are the different payment methods?

Mastercard, Visa, iDeal, PayPal and Bancontact/Mr. Cash.

 

Are transfers included when ordering a Travel & Stay Package?

Only transfer from hotels, cottages and apartments to and from Defqon.1 are included. It is possible to order additional shuttle bus tickets from Dronten Station, Schiphol or a private transfer. 

 

I haven’t booked a Travel & Stay Package, but I would like to make use of a transfer. Is this possible?

This might be possible if there are still seats left. Please check the reception of the accommodation you’re staying at for more information. 

 

I would like to book a Travel & Stay Package, but I already have a Defqon.1 ticket.

This is possible by clicking ‘No Ticket’ when ordering your Travel & Stay Package. The ticket price will be deducted from the total amount. 

 

I have already booked a Travel & Stay Package, but I would like to add one or multiple friends. Is this possible?

Yes, it is. Please contact travel@q-dance.com so we can arrange it for you. 

 

My friends and I have booked a Travel & Stay Package together. Does this mean that we have to arrive and check in together?

No, it is possible to arrive at different times. Each person gets his own entrance ticket and accommodation voucher. It is required though that the main booker checks in by showing a valid ID. This means that the main booker should be the first one to arrive, as others can’t check in for the group. Please send an e-mail to travel@q-dance.com if this isn’t possible.

 

I would like to cancel my booking, is this possible?

No sorry, it’s not possible to cancel your booking. It is possible to change the name of the booker for 25,-. 

 

I would like to add one or multiple nights to my booking, is this possible?

This is possible in some cases, so please send an e-mail to travel@q-dance.com if you would like to. 

 

Do I have to pay a deposit?

This depends on the accommodation you’ve booked. This will always be mentioned on the booking confirmation. 

 

My friends have booked the same Travel & Stay Package as I, is it possible that our accommodations are placed next to each other?

Please send an e-mail to travel@q-dance.com, including all order numbers, if this is the case. We’ll try our best to get you and your friends next to each other!

 

Where do I have to check in at the camping with a Travel & Stay Package?

This depends on your accommodation. More information can be found on the voucher attached to your booking confirmation.

 

Do i have to be checked in before a certain time?

No, you can check in at Defqon.1 24 hours a day. You might be asked to check in at a different location than communicated If you arrive after 23:00 to collect your Defqon.1 tent.

How can I contact you if I encounter any problems during the weekend?

There is a 24/7 emergency line active for all Travel & Stay guests during the entire weekend. You can find the number in the booking confirmation and voucher. Besides that, the Q-dance Travel counter is open 24 hours a day at the Camping Ground. 

 

I would like to extend my check-out time, is that possible?

This isn’t possible at the Defqon.1 Camping Ground. It might be possible at some hotels. To check if this is possible, please send us an e-mail at travel@q-dance.com.

 

PRACTICAL INFORMATION

Has a fourth day been added to Defqon.1?

No, a fourth day hasn’t been added to Defqon.1 Weekend Festival this year.

 

Where does Defqon.1 take place?

Defqon.1 takes place in Biddinghuizen, near the theme park Walibi (in Holland).

 

When does Defqon.1 take place?

From Friday 22 June to Sunday 24 June. Weekend Warriors can check out on Monday 25 June. 

 

What is the minimum age to be allowed at Defqon.1?

You have to be at least 18 years old at the moment of Defqon.1. 

 

I have a handicap, is it still possible for me to experience Defqon.1 in the best way possible?

Yes, Defqon.1 is accessible for everyone. We’ve arranged special facilities to make sure that your stay at our festival will be as comfortable as possible.

 

What are the prices of food and beverages at Defqon.1?

We don’t communicate these prices before the start of the festival. You can find out what everything costs upon entering Defqon.1.

 

Which payment cards are accepted at the festival?

You can use the following cards: Mastercard, Maestro, VISA, AMEX, VPAY. Be aware: to use your creditcard you need to enter your pin number at the machines.

 

Will there be a Defqon.1 DJ contest?

Yes! More information about the DJ contest will be available later. 

 

When will the line-up be revealed?

We can’t give you an exact date, so keep a look out for updated on our social media channels. 

 

Who has created this year’s anthem?

Project One! Listen to Maximum Force now.