FAQ

Camping Ground

Q: What are the check-in and check-out times of the Defqon.1 Camping Ground?
A: The Defqon.1 Camping Ground will open on Friday 23th of June at 14:00 and will close on Monday 26th of June at 13:00 (CET). 

 

Q: I have a Weekend Ticket, can I enter the campsite with this ticket?
A: Yes! If you've a Weekend Ticket, you can enter the campsite.

 

Q: Can I stay in a caravan or a camper on the Defqon.1 Camping Ground?
A: Only tents are allowed on the Camping Ground. Bringing a camper, caravan or tent trailer isn’t allowed. Cars need to be parked at the parking area. 

 

Q: Can I sleep in my car?

A: Cars can only be parked at the parking area and may not be used as a place to sleep.

 

Q: Can I bring a trailer to the parking area?
A: No, this is not allowed.

 

Q: What sizes for the tents are allowed?
A: You can bring a tent with a size of 4,5m² per person. 

 

Q: We want to share a large tent with a group of friends, is this possible?

A: This is allowed, as long as you take the maximum size of 4,5m² per person into account.

 

Q: Am I allowed to leave the Defqon.1 Camping Ground to go to my car, house or hotel and come back later?
A: Of course you are! You can leave the Camping Ground, but you will be checked each time you enter the Camping Ground. You may bring food and drinks, but only the first time you enter the Camping Ground. Please note: leaving and returning by car is only possible at the Camping Ground entrance. 

 

Q: Will there be a parking area near the Defqon.1 Camping Ground?
A: Yes, there’s a parking area available for weekend visitors.  The parking area is located as close as possible, but still a tough walk with all your stuff. 

 

Q: Is it possible to use my parking card again, after leaving the parking area?
A: Yes. When showing your Camping Ground wristband in combination with your parking card, you’re allowed back on the parking area. 

 

Q: Can I park my car next to my tent? 
A: No, parking your car is only allowed at the parking area. 

 

Q: Can I park my bike? 
A: Yes, we have an area to park and lock your bike near the Camping Ground entrance. 

 

Q: Where can I find the floor plan of the Defqon.1 Camping Ground?
A: You can’t find the floor plan online. You’ll receive one when you enter the Camping Ground or you can download the Defqon.1 app for iPhone and Android.

 

Q: Can I shower on the Defqon.1 Camping Ground?
A: Yes, showers are available at the Camping Ground 24 hours a day. Using the shower costs one token. 

 

Q: Can I use electricity on the Defqon.1 Camping Ground?
A: Yes, using electricity for your shavers and hair dryers is possible in the shower compounds. It's possible to get a mobile charger on the Camping Ground. 

 

Q: What are the facilities on the Defqon.1 Camping Ground?
A: These are the most important facilities: 

  • Showers (including electricity for shavers and hair dryers)
  • Toilets
  • Mobile chargers
  • Camping Store
  • Several food stands

We will make sure there will be enough activities on the Defqon.1 Camping Ground. Stay tuned! 

 

Q: What kind of food and drinks can I bring to the Defqon.1 Camping Ground?
A: There will be plenty of opportunities to purchase food and drinks on the Camping Ground. Bringing your own groceries isn’t necessary, but it is allowed. You’re allowed to bring food in all sorts and sizes to the Camping Ground. If you want to bring drinks, there’s a limit: a maximum of 4,5 litres for soft drinks and drinks that contain less than 14,5% alcohol. Glassware and liquors are prohibited. 

 

Q: Can I bring my own BBQ to the Defqon.1 Camping Ground?
A: Yes, but only disposable aluminum barbecues and the smallest size of gas bottles are allowed.

Transport

Q: Where does Defqon.1 Weekend Festival take place and what is the address?

A: Defqon.1 Weekend Festival will take place at Evenemententerrein Biddinghuizen. The address is: Spijkweg 30, Biddinghuizen, The Netherlands.

 

Please make sure to read all the Defqon.1 travel information  for all the info regarding transportation to and from the festival.


Q: Where can I get a parking ticket?

A: You can order a parking ticket at tickets.defqon1.nl.

 

Q: What is the best way to travel to Defqon.1 Weekend Festival?

A: The best and easiest way to travel to Defqon.1 from inside The Netherlands is by organized bus tour. Event Travel will organize buses from more than 550 locations in the Netherlands to the Defqon.1 Festival site.  Book your bus tickets via EventTravel.nl.

 

If you’re travelling from abroad, please make sure to read the Defqon.1 travel information for all the info regarding transportation to and from the festival.

 

Q: Is it possible to get to Defqon.1 Weekend Festival by train?

A: When visiting Defqon.1 on Friday, you’re able to get to the festival site by train. Plan your trip on 9292.nl, from your location in The Netherlands to train station Dronten. From there, a shuttle bus service will take you to the Defqon.1 campsite.

 

Good news for Weekend Warriors that want to travel to Defqon.1 by public transport from inside The Netherlands. You can purchase a combined ticket for train and shuttle bus for only €20,-. This is a fixed price, so it’s valid for all train stations inside The Netherlands. Combined public transport tickets are for sale during the regular ticket sales, starting on March 25th 2017.

 

Please note: On Saturday and Sunday, Defqon.1 Festival will not be reachable by public transport.

 

Please make sure to read all the Defqon.1 travel information for all the info regarding transportation to and from the festival.

 

Q: I want to go to Defqon.1 Weekend Festival by bus. Where can I book my bus ticket?

A: Event Travel will organize buses from more than 300 locations in the Netherlands to the Defqon.1 Festival site.

 

Book your bus tickets via EventTravel.nl. It’s possible to purchase a separate bus ticket, or a combi-ticket including entrance.

If you’re travelling from abroad, please make sure to read the Defqon.1 travel information for all the info regarding transportation to and from the festival.

 

Q: I’ve booked my own bus. What do I have to arrange?

A: If you’re organizing a bus trip by yourself, please register your bus at OnlineTicket.nl. You will receive all the information you need a few days before the event at the e-mail address provided by you. If you register your bus, no parking fee will apply. Unregistered buses will pay €35,- at arrival.

 

Q: Can someone drop me off at the festival?

A: Sure! There will be a “Kiss & Ride” area available near the entrance. Read the Defqon.1 travel information carefully.

Travel & Stay

Q: What is a Travel & Stay Package?

A: These are packages incl. Defqon.1 Weekend Festival ticket (Weekend, Saturday or Sunday) and an accomodation of your choice on or of the Defqon.1 Camping Ground.

 

Q: When do the Defqon.1 Travel & Stay Packages go on sale?

A: The sale for the Defqon.1 Travel & Stay Packages starts on the 9th of March 2017 through travel.defqon1.com.

 

Q: Is it possible for me and my friends to pay separately?

A: No, the packages for you and your friends have to be paid in once. Make sure to have enough money on your bank account if you’re planning on ordering a Travel & Stay Package.

 

Q: Will there be additional costs?

A: No, all service fees and transaction costs are included. For some of the accommodations you will have to pay a deposit at arrival, which you will get back when you leave. If you have to pay a deposit and how much this will be can be found in your package description and on the booking conformation.

 

Q: What are the accepted payment methods?

A: Mastercard, Visa, Ideal, Bancontact, Mister Cash and PayPal.

 

Q: Are transfers included in the Travel & Stay Packages?

A: Only transfers from hotels, cottages and apartments to Defqon.1 Weekend Festival and back are included. It is optional to add a shuttle bus ticket from station Dronten, Schiphol or a private transfer to your booking.

 

Q: I didn’t book a Travel & Stay Package, but I would like to make use of the transfer, is this possible?

A: This is only possible if there are places left in the bus and you will have to pay a fee. It will be announced at the reception of the accommodation when there are places left.

 

Q: I want to book a Travel & Stay Package, but I already have a ticket. How can I book this?

A: From the 25th of March 2017 it will be possible to choose “No ticket” during the bookings process. The ticket price will be subtracted from the total amount. If you want to book a Travel & Stay Package without a ticket before the 25th of March 2017, you will have to contact travel@q-dance.com.

 

Q: I already booked my package but I want to add one or more persons to my booking. Is this possible?

A: Yes, this is possible. You can contact us for this through: travel@q-dance.com.

 

Q: My friends and I have booked a Travel & Stay Package. Do we have to arrive at the same time?

A: No, you can arrive separately. Everyone will get an entrance ticket and 1 voucher for the accommodation. When checking in there will be asked for the lead passengers ID, so he/she has to arrive first. Contact us through travel@q-dance.com if this is not possible.

 

Q: I want to cancel my booking, is this possible?

A: It is not possible to cancel your booking or get a refund. It is possible to request a name change through travel@q-dance.com.

 

Q: I want to change my booking, is this possible?

A: This depends on the kind of change you want to make. You can request a change through travel@q-dance.com.

 

Q: I want to add one or multiple nights to my booking, is this possible?

A: This should be possible. You can contact us through travel@q-dance.com for the possibilities.

 

Q: Do I have to pay a deposit?

A: This depends on the accommodation and will be stated in the booking conformation.

 

Q: My friends booked the same Travel & Stay Package. Is it possible that our accommodations will be next to each other?

A: You can contact us for this through travel@q-dance.com and make sure to give us all the order numbers. We will do our best to place you next to each other.

 

Q: Where do I have to stop by at the campsite if I booked a Travel & Stay Package?

A: You will find this on the voucher which you can download through your booking conformation.

 

Q: Do I have to check in before a certain time?

A: The desks where you can Pick-up your Defqon.1 Tent will close on Friday at 23:00. If you arrive later you will be redirected to another pick-up location. For all the other accommodations you can arrive whenever you want.

 

Q: If there are any problems during the weekend, how can I contact you?

A: During the whole weekend there will be an emergency number available for all of our Travel & Stay guests. This number will be available 24/7. There will also be a Q-dance Travel desk at the Defqon.1 Camping Ground, which will also  be open 24/7.

 

Q: I would like to check out after the given check-out time. How do I arrange this?

A: If you are staying at the Defqon.1 Camping Ground it is not possible to check out after 13:00. If you are staying in a hotel it may be possible to check out later then the initial check-out time. Contact us for the possibilities through travel@q-dance.com.

 

Q: I have a question regarding my booking. Who do I contact for this?

A: For all of your questions regarding your booking you can contact us through travel@q-dance.com.

Other questions

Q: What is the minimum age for Defqon.1 Weekend Festival?

A: The minimum age to enter Defqon.1 is 18 years. Please bring a valid ID. We don’t accept copies. No ID = no entry!

 

Q: Can I use my bankcard during the festival?

A: There are no ATMs available, but you can use your card to purchase tokens and merchandise. However, we do recommend that you bring enough cash with you.

 

Q: Can I use a locker?

A: There will be lockers available at the campsite as well as the festival site. Book your locker in advance at tickets.defqon1.nl.

 

Medium: 25cm high, 30cm wide and 50 cm deep

Festival: € 6,00

Camping: € 17,00

 

Large: 35cm high, 30cm wide and 50 cm deep

Festival: € 8,00

Camping: € 22,00

 

XXL:  35cm high, 60cm wide and 50 cm deep

Camping: € 28,00

 

Q: Do I have to print my ticket?

A: It is not necessary to print your ticket. It is possible to scan your ticket from your phone. Make sure your brightness is on the highest level.

 

Q: Can I bring medication?

A: It’s allowed to take medication with you, but the medication needs to be in the original and sealed package. You also need to bring a medical certificate.

 

Q: I suffer from coeliac disease, can I bring my own food to the festival?

A: Yes, but the medication needs to be in the original and sealed package. You also need to bring a medical certificate.

 

Q: Can I bring drugs?

A: The drug policy in Biddinghuizen is zero-tolerance. This means that all types of soft- and hard drugs are prohibited. If drugs are found, you will be handed over to the police.

 

Q: I’m disabled. Can I still experience Defqon.1 the best way possible?

A: Of course you can! Defqon.1 as a festival is accessible for everyone. We have several facilities available to make your stay as comfortable as possible.

 

There’s a special parking area available for disabled visitors. Please make sure to check-in with the parking staff and they will help you out. Special equipped toilets are available throughout the entire event area. Special equipped showers and toilets are available at the campsite and can be found at field number 1. You can always check-in with the camp stewards to see whether it’s possible to set-up your stay nearby these facilities.

When entering the festival, wider entrance facilities will be available to make sure that you can enter the festival without any trouble. If you need assistance with one of the above-mentioned facilities, don’t hesitate to talk to the available staff.

 

Q: Can I bring my camera?

A: You are allowed to bring your own professional camera or gear, but we recommend you to just enjoy the show. Our photo- and videographers will make sure to capture every special moment in high quality.

 

Q: Where can I find lost items?

A: Did you lose or forgot something at Defqon.1? All items found at our events will be placed on iLost.co. Fill in your missing item or the event where you lost something and take a look if your item has been found. iLost is also available at the info stands.